We believe that patients who understand and participate in their treatment achieve better results. Please take a moment and familiarize yourself with your rights and responsibilities as a patient.

You have the right to:

• Know the risks, benefits and alternatives to proposed treatments or procedures
• Choose the physicians or other clinicians who will be providing care or treatment, as well as have information about them
• Receive information in easy to understand terms that will allow for an informed consent or refusal of the treatment or procedure
• Privacy regarding medical care
• Participate in the plan of care
• Formulate advanced directives and have staff and practitioners comply with those directives
• Reasonable responses to reasonable requests of service
• Leave the medical center against the advice of the physician
• Examine and receive an explanation of the bill for services regardless of the source of payment
• Select providers of goods and services after discharge
• Receive a Notice of Privacy Practices
• Request privacy protection
• Access protected health information in a reasonable time frame
• Amend protected health information
• Request an accounting of disclosures of protected health information
• Be free from any forms of restraint or seclusion as a means of convenience, discipline, coercion, or retaliation
• The least restrictive restraint or seclusion should be used only when necessary to ensure patient safety
• Receive care in a safe environment, free from all forms of abuse, neglect, harassment and/or exploitation
• You have the right to consent to receive the visitors whom you designate, including but not limited to a spouse, a domestic partner (including a same sex domestic partner), another family member, or a friend. You may withdraw your consent to receive any visitor at any time. To the extent this hospital places limitations or restrictions on visitation, you have the right to set any preference of order or priority for your visitors to satisfy those limitations or restrictions. This hospital does not and will not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability. This hospital will ensure that the visitors chosen by you will be able to enjoy full and equal visitation privileges, consistent with your preferences.

You have the responsibility to:

• Provide accurate and complete information concerning your present medical condition, past illnesses or hospitalization and matters concerning your health
• Tell your caregivers if you do not completely understand your plan of care
• Follow the caregivers' instructions
• Follow all medical center policies and procedures while being considerate rights of other patients, medical center employees and medical center properties

You also have the right to:

Lodge a concern with the state, whether you have used the hospital's grievance process or not. If you have concerns regarding the quality of your care, coverage decisions or want to appeal a premature discharge, contact the State Quality Improvement Organization (QIO), the Illinois Foundation for Quality Health Care at 1-800-647-8089.

Regarding the problem resolution, you have the right to:

To report or file concerns regarding laboratory operations or testing, please contact our Laboratory Services Director at   847-360-2606. If your complaint is not resolved to your satisfaction, you may file a complaint with the Centers for Medicare & Medicaid Services (CMS) Central Office, Division of Laboratory Services (CLIA), in Baltimore, Maryland at 410-786-3531 locally or at 1-877-267-2323 (toll free), extension 63531

To report or file a patient care complaint, please call our Patient Relations Director at 847-360-4071. If your complaint is not resolved to your satisfaction, you may file a complaint with the Illinois Department of Public Health at 1-800-252-4343.

If your concerns and questions can not be resolved at this level, contact the (JCAHO) Joint Commission on Accreditation of Healthcare Organizations at 1-800-994-6610, by fax at (630) 792-5636, by e-mail complaint@jointcommission.org or by mail:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181