What is the 30-minutes-or-less-ER Service Pledge?
When you enter the Emergency Department:
Does that mean I'll be on my way home in 30 minutes or less?
No. But we will work hard to have a clinical professional initially see you and begin evaluation and treatment within 30 minutes of your noted arrival time. Illness, injury and the volume of patients who need emergency care are unpredictable moment to moment, so your wait time and the total length of your visit will vary.
How is the timeframe of my visit documented?
Is all of this really necessary?
Emergency wait times have been increasing all across the U.S. We want to make sure you know that we are dedicated to not only offering quality care, but also demonstrating efficient care.
When do the 30 minutes officially start?
When the patient checks in with our staff at the Emergency Room desk.
Does the 30-Minutes-or-Less ER Service Pledge affect how patients are prioritized?
In some cases, yes. While our goal is to initially see every patient within 30 minutes of their noted arrival, the most severe cases will always receive immediate attention.
How can the Emergency Department maintain quality care if speed is the priority?
It's not our objective, now or ever, to "rush" patients through our Emergency Department, but we have focused on improving process to get patients into a room and allow clinical professionals to begin their diagnosis and treatment as quickly as possible.
Is the 30-Minutes-or-Less ER Service Pledge in effect at all times and does it apply to all ages - infants to senior citizens?
Do I have to wait up to 30 minutes for someone to say, "May I help you?"
Absolutely not. Emergency Department staff will greet you as soon as you come in, and a nurse will assess your condition through a triage process. We know your time is valuable and we pledge to work diligently to have a clinical professional initially see you within 30 minutes of your noted arrival.
Does this cost more?
If you are experiencing a medical emergency, call 9-1-1.
The Emergency Department (ED) average wait time is provided as an informational service to the public. It is approximate, and based on a rolling average that is updated four times an hour and does not represent the actual current activity in the ER waiting room.
The ED wait time represents the time it takes from arrival until a patient is initially seen by a Clinical Professional (Physician, Physician Assistant or Advanced Practice Nurse). Patients are triaged upon their arrival in the ED. They are then seen by a Clinical Professional in an order based on their complaint, condition, and the reason for their visit.
While many patients are initially seen by a clinical professional within 30 minutes of their arrival, during some peak times when the number of patients and/or trauma situations exceeds the number of providers or beds, some patients are not initially seen within 30 minutes of their noted arrival.
Should you have any additional questions about the 30-Minutes-or-Less ER Service Pledge, please ask any of our Emergency Department staff.
Vista Medical Center East
1324 N. Sheridan Road
Waukegan, IL 60085