At Vista Health System, we’re committed to exceeding expectations by following the 12 Standards of Behavior listed below. These standards are part of every employee's performance evaluation.

1. Attitude
   Demonstrate positive attitude and behavior
2. Call Lights
   It is every staff member’s responsibility to acknowledge call lights as soon as possible.
3. Communication
   Greet. Listen. Do not interrupt.
4. Sense of ownership
   Be accountable.
5. Appearance
   Make sure attire and facility are professional and neat.
6. Customer Waiting
   Provide comfortable and friendly atmosphere. Keep customers informed of procedures and wait time.
7. Prompt Response
   Treat customers as a priority.
8. Hello Principle
   Acknowledge anyone within 10 feet of you and say “hello” to anyone within 5 feet.
9. Elevator Etiquette
   Give patients and families first priority. Do not discuss patient care or hospital business in elevators.
10. Commitment to Co-workers
    Treat every co-worker as a customer.
11. Privacy
    Provide privacy for patients and respect their right to confidentiality.
12. Safety
    Ensure an accident free environment.