Release of Information
COVID-19 Update:
As a result of the COVID-19 pandemic, we are requesting patients to mail or fax their requests for records to the address or phone number below. If you need medical records for a doctor’s appointment, please have your provider request your records prior to your appointment.
At this time, all walk in medical records requests are suspended. If you want to drop off your request at the hospital, the front desk will collect your request and forward to the Release of Information department for processing.
Please note: We have 30 days to fulfill all requests. However most are fulfilled within 3-5 business days. Please allow time for the records to be mailed. If we cannot fulfill your request within 30 days, you will receive written notification.
The Health Informatics and Information Management department maintains medical records related to your care received at all Vista Health System facilities. The release of confidential medical records is protected by federal regulations established by the Health Information Portability and Accountability Act (HIPAA). Copies of records may be released upon receipt of a completed Authorization to Disclose Protected Health Information form. This should be completed by the patient (18 years of age and older) or parent/legal guardian.
Below are options on how to obtain the Authorization to Disclose Protected Health Information form:
- Click here to access and print the form. - Disponible en Español
- Call (847) 360-4045 to request a form be mailed or faxed
- Visit the Release of Information Department at our Vista East location.
For services provided at Vista Health System, please mail, fax or email the forms to:
Vista Medical Center East
Attn: Medical Records/Share Care
1324 Sheridan Road
Waukegan, IL 60085
Phone (847) 360-4045
Fax (858) 430-4656
Monday thru Friday 8 a.m. to 4:30 p.m.
Email:
VistaMedicalRecords@ShareCare.com
For Customer Service: San Diego Service Center – Toll-Free:
800-560-3800 x2
To check record status: https://RecordStatus.hds.ShareCare.com/
To make online payment: https://hds.sharecare.com/payment-status/
You may elect to pick up the copies of your records, or they can be
mailed to you or the party listed on your request form. If you elect to
pick up your copies, you must present a valid photo ID (driver’s license
or State ID). If you choose to have someone else pick up your copies,
you must give written permission to that person, and he or she must also
present a valid photo ID.